A clean return path.

Contact us within 30 calendar days after delivery. Eligible Ripple Refresh and Renovate members receive 60 days while their paid membership is active at purchase and return request.

Goods must be unused, clean, complete, with tags, manuals, accessories and original packaging. Do not apply adhesive pads, fit tension pieces, wash textiles or fill containers if you may return them.

Opened or used towels, robes, slippers, foot-soak tubs, bath mats and other direct-contact hygiene goods cannot be returned for change of mind. This does not limit remedies for verified faults, damage or misdescription.

1. Email support with the order email, item and reason.
2. Wait for the return authorisation and destination.
3. Pack securely and include the authorisation reference.
4. Keep tracked-postage evidence until completion.

For change-of-mind returns, the customer pays tracked return delivery and retains transit risk until receipt. If we confirm the goods were faulty, damaged on arrival or incorrect, we provide or reimburse reasonable return delivery.

We process exchanges as a return and a new dispatch where stock allows. Price differences, destination tax and member eligibility are applied at the time of replacement.

Report transit damage promptly with the outer carton, delivery label and clear product photographs. Do not discard the item until support confirms next steps. Statutory remedies remain available.