Money returns by the route it arrived.

After an authorised return is received and inspected, we email the outcome. Approved refunds go to the original payment method, normally initiated within 5 business days. The provider or bank may take a further 2–10 business days to post it.

Where mandatory consumer law requires, the least-cost standard outbound delivery amount is included for a full eligible cancellation. Enhanced delivery and destination duties are not refunded unless the order was faulty or incorrectly fulfilled.

A deduction may apply where permitted for handling beyond what is reasonably needed to inspect the product, missing parts, damage, use or an ineligible hygiene-contact return. We explain the evidence and amount.

Cancellation stops the next renewal; paid access continues to period end. A current period is not prorated after access or benefits have begun, except where mandatory law requires. Contact us promptly about duplicate or unauthorised charges.

A Seasonal Bathroom Drop already dispatched under Renovate follows the physical-goods Returns Policy. Its value is not separately refunded merely because membership is later cancelled. Faulty items keep their statutory remedies.

If a provider reports a failed refund, we verify the payment reference and may request an updated route through that provider. Never send full card data. If the expected posting period has passed, contact both the provider and Ripple support.

Contact us first with the order email and issue so we can investigate delivery, return and payment records. This does not prevent lawful card-provider or consumer remedies.